If you are not fully satisfied with your order, our Guarantee of Satisfaction will ensure that you obtain a refund. Simply follow the guidelines explained in this section.
Our Guarantee to You
Our Guarantee of Satisfaction is unconditional. If you find adidas products purchased from our website don't perform to your needs (subject to normal wear and tear), return your order for a refund.
Because we want you to be 100% satisfied, you can return your purchase(s) made at adidasspecialtysports.co.uk within 30 days. Please follow the instructions on your packing slip. All return packages must be shipped using the return label from the carrier or with some other form of traceable shipment. We cannot assume responsibility for misdirected or lost shipments.
You may return your adidas purchase within 30 days from receipt for a full refund. If the return falls outside of this period, or the item is worn, damaged or not in its original packaging, adidas cannot accept the returned items and cannot give a refund. Clothing returns can only be accepted if the original label/ hangtag has not been removed.
For questions about products purchased at one of our retail stores, please call the store where you purchased your product. The phone number is printed on your receipt.
adidasspecialtysports.co.uk does not exchange products. If you wish to exchange a product, you will need to return your purchase for refund and place a new order. It is only possible to get a refund on returns when the return is in line with our return policy.
Damaged or Defective Products
For adidas, quality is paramount. We thoroughly test all our products in real-life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our products to be damaged or defective.
Returned products are inspected by the adidas Quality Assurance Department and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. We undertake to fully refund the cost of any defective products.
If the problem was caused by reasons other than materials quality or assembly process, the original product is returned to you. We do not refund products:
• Obtained from a source other than adidasspecialtysports.co.uk
• Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
• Damaged by misuse or activities other than the intended purpose
Please note the life expectancy of any adidas product depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. adidas products damaged by normal wear and tear or that have exceeded the reasonable life of the product are not replaced.
Our specialty sports customer service team is available to assist you Mon-Fri 9:00 - 21:00; Sat 10:00 - 18:00.
Please don't hesitate to contact us with your questions and comments. Call us at 0800 – 0284311 0800 - 0284311 (freephone)** or e-mail us.
You may return your purchases within 30 days of receipt. To return a product or full order, please follow the return instructions below:
1. Make sure you pack the item in its original packaging, including all labels and hangtags
2. Use the provided freepost return label for addressing the parcel.
3. Complete the return form by filling in the reason for return and include it in the parcel.
4. (UPS parcels only) Please drop off the parcel at the next UPS store (free of charge).
Please check here for next parcel pickup information.
You can also arrange a pickup using the return form here.
4. (Hermes parcels only) Please drop off the parcel at your nearest Hermes Parcelshop (free of charge).
Alternatively, you can arrange a pickup using the return form here.
Please have the following information at hand:
Your Customer number
Your Order number
Your pick-up address
Your telephone number
A preferred date for pick-up
If you have lost your return documents, please contact your specialty sports customer service team at 0800 – 0284311 0800 - 0284311 (freephone)** so we can provide you with new ones.
The length of time your return is in transit is beyond our control, although once we do receive your return we will process it as quickly as possible. We therefore need to allow at least 14 days to receive and process your return. Although adidas will refund the money 7 days after processing your return, your bank or credit card company may require additional time to process your refund and for it to reach your account. We'll notify you via e-mail once we've received and processed the returned product(s). We'll refund the value of the product(s) total. Refunds will be given in the same form of payment as the original purchase.
**Free call when called from a landline.