• You can still shop with us here as usual until June You can still shop with us here until June
  • Don‘t worry – you will be able to return products as usual after the move Don‘t worry – you will be able to return products as usual
  • Customer service will be there for you after June 1st as well Customer service will be there for you after June 1st as well
  • Last chance to shop these sports before they will take a timeout Last chance to shop badminton, wrestling & cricket before they will take a timeout
  • Find out more
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adidas Terms and Conditions

These adidas Terms and Conditions consist of the following sections in this document: 1. Introduction; 2. The Purchase Terms; 3. Use of the Website and 4. Miscellaneous as well as the terms and conditions dealing with specific matters that are contained in any policy or document to which a link access is provided herein.

1. Introduction

adidasspecialtysports.co.uk (the "Website") is owned by and/or operated by or on behalf of adidas International Trading B.V., Atlas Arena, Africa Building, Hoogoorddreef 9a, 1101 BA Amsterdam ZO, The Netherlands ("adidas/we/us").
If you place a purchase order through this Website, a sales contract will be executed between you and us, which will be governed by these adidas Terms and Conditions and specifically by the Purchase Terms mentioned below.

adidas AG is the parent company of adidas Group, which includes several affiliated companies among them, adidas International Trading B.V.

2. Purchase Terms

Please read these Purchase Terms carefully before ordering products online from the adidas Website. Please note that these Purchase Terms are complemented by the terms contained in those pages to which a link is provided within these Purchase Terms.

2.1 When do these Purchase Terms apply?

These Purchase Terms apply to all offers and contracts relating to the sale and delivery of Products by adidas (“Products”). In other words, you agree to these Purchase Terms, when you (i) order anything from the Website or (ii) at any web page directly connected to the Website or when you accept an offer from adidas. It is only possible to deviate from these Purchase Terms if agreed in writing by adidas.

2.2 Requirements to conclude a contract with adidas

You have to be 16 years of age or older to buy products via our Website.
You can only order on our Website if you are a consumer, not a reseller.
You guarantee that the information you provide to adidas in the request or order is accurate and complete.

2.3 How is a contract concluded with you?

2.3.1 Formation of contract related to Products
All information on the Website is an invitation to treat only. In other words, the information is not an offer or binding contract. You agree that your order is an offer to purchase the Products listed in your order.

adidas is entitled to verify an order in advance at all times and/or to refuse an order without providing reasons and with no liability to you. If adidas does not confirm your order within ten working days, it is deemed to have been refused

All purchase orders submitted by you are subject to acceptance by adidas. We may choose not to accept your order at our own discretion. Examples of when we may not accept your order are as follows:

(a) If products are shown on the Website but are not available;
(b) If we are unable to obtain authorisation of your payment;
(c) If shipping restrictions may apply to a Product;
(d) If Products shown on the Website contain a manifest error such as being incorrectly priced or otherwise incorrectly described

After your order placement, we will send you an order acknowledgement email with your order number and details of the Products you have ordered from us and details of any delivery services. Acceptance of your order and the formation of a contract of sale of the Products between you and adidas will not take place unless and until you receive an e-mail from adidas which confirms the shipping of the Products from our warehouse.

2.4 Retention of title

All Products will remain the property of adidas until you have paid all amounts owing to us in full under any agreement, including the payment of costs, earlier or later deliveries or partial deliveries. You may not sell, dispose of or encumber any Product before full title thereof has passed to you.

2.5 Quality and Maintenance of products

Minor differences in colour and other variations in Products are possible as a result of different image acquisition, display technologies or other technical reasons. adidas is not liable for these variations and deviations.

adidas draws your attention to the washing and maintenance instructions printed on the labels of the Products. adidas is not liable for any damage resulting from incorrect handling of Products, including handling contrary to the instructions.

2.6 Order Cancellation

Because we start to process your order as soon as it is submitted, it is not possible to cancel your order.

2.7 Price

The stated prices include VAT. Prices are quoted in ) Great Britain Pound (GBP). adidas reserves the right to make price and product changes prior to an order placed by you.

adidas reserves the right to change, limit or terminate any special offers or discounts at any time.

adidas charge delivery costs. The delivery costs vary for each type of delivery. Where applicable delivery may be “Express delivery” or “Standard delivery”.

For further cost details, please click here. These costs will, if applicable, be charged separately,itemised and added up with the total amount of the order.

2.8 Methods of payment

Please check our Website for information on available payment methods.

adidas reserves the right to conduct an individual credit check for each order in accordance with the adidas Privacy Statement. Depending on the results of this check, adidas reserves the right to refuse certain methods of payment.

2.9 Invoicing

Where we elect, or are required by applicable law, to issue or make available an invoice, adidas reserves the right to issue or make available electronic invoices and you agree to such form of invoicing.

2.10 Delivery

adidas will deliver to the address indicated by you within UK mainland. adidas can only deliver to a home or office address.

Deliveries will be done on business days, not being a public holiday in your country or in the area in which our adidas warehouse is located. Therefore, please, take into account as public holidays any national, provincial and local holidays in your country of residence and in the city of Löhne, Germany (adidas warehouse address). Note that public holidays may vary per country and per year. We suggest checking the public holidays to get a better estimation of delivery periods.

For detailed information about delivery periods, please check the specifications for the different types of delivery as applicable, such as “Express delivery” or, “Standard delivery”, by clicking here. Note that Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation. Notwithstanding this, in case of the unlikely event of delay in an Express delivery, adidas shall at its discretion refund to you the full cost of Express delivery.

In the unlikely event that after entering into the sales contract, adidas can no longer deliver your Products and is not responsible for this situation, adidas will be entitled to terminate the sales contract. adidas will, of course, inform you as soon as reasonably practicable and reimburse any payments made.

2.11 Your right of withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period shall be fourteen days from the date you, or a third party named by you, who is not the carrier, have/has taken possession of the goods or (in the case of a contract for multiple goods that you have ordered in the context of a single order and which are being delivered separately) the final delivery of partial goods or (in the case of a contract for the delivery of an item consisting of multiple partial deliveries or items) the last partial delivery or the last item.

To exercise your right of withdrawal you must inform us (adidas International Trading BV, c/o Hermes Fulfilment GmbH, Schillenbrink 4-6, 32584 Löhne, Germanyadidas submitting a clear declaration (e.g. a letter sent by post, a fax or an email) stating your decision to withdraw from this contract. You can use the sample withdrawal form attached as Appendix 1 to these terms and conditions, however, this is not mandatory. You may also withdraw the offer of contract electronically by filling in the explicit withdrawal declaration on our website at "Contact us". If you use this option, we shall confirm receipt of order withdrawal immediately via email.

To meet the withdrawal period deadline you will need to notify us about the fact that you are exercising your right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

You only have to pay for any diminished value of goods if this diminished value is due to improper handling on your behalf while ascertaining the nature, characteristics and functioning of the goods.

Exceptions to your right of withdrawal

You do not have a legal right of withdrawal for contracts regarding the:

(a) delivery of goods that are made to your own specifications or which are clearly tailored to your personal needs; and/or
(b) delivery of goods which are not suitable to be returned for health or hygiene reasons and where a seal was removed after delivery.

- End of withdrawal conditions -

A simple (but not mandatory) option to exercise your right of withdrawal is to take one of the following options:

a) Complete the withdrawal form in Appendix 1 to these Terms and Conditions (or draft another express declaration), attach it to the package in which you are returning the products to us (in correspondence to the contract that you wish to withdraw from) and send the package to us in accordance with the return policies under section 2.13.
b) Fill in the customer services form at "Contact us". So that we can process your withdrawal, enter (1) your first name and (2) your last name, (3) select the category "Orders & Delivery", (4) enter “withdrawal” in the subject line and (5) attach a scan of the completed withdrawal form (see Appendix 1 to these General Terms and Conditions) AND/OR enter in the "question" field a clear statement that you wish to withdraw from the contract, for example, by writing "I/We* hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [<< So that we can process the withdrawal, please indicate: (i) the relevant goods, (ii) the order, (iii) the order date and (iv) when you received the goods <<] “If you use this option, we will confirm the receipt of your withdrawal immediately by email.
c) Fill out the withdrawal form in Appendix 1 to these Terms and Conditions (or draft another express declaration) and send it by post to adidas International Trading BV, c/o Hermes Fulfilment GmbH, Schillenbrink 4-6, 32584 Löhne, Germany

2.12 Our voluntary return guarantee in addition to your legal right of withdrawal

adidas grants you the following voluntary return guarantee (“Voluntary Return Guarantee”):

This voluntary return guarantee does not affect your legal rights (especially your legal right of withdrawal in accordance with the above provisions and your statutory warranty rights). This means that in addition to your legal statutory right of withdrawal, adidas also gives you this voluntary return guarantee (in accordance with the following provisions) as a contractual right of return with respect to a Product ordered. This voluntary return guarantee does not affect your statutory rights in any way.

If you are not fully satisfied with your Product, you have the right (in addition to and notwithstanding your statutory right of withdrawal described above) to withdraw from the sales contract. In other words, you have the right to return the Product as described below, and we shall ensure that you obtain a refund (as outlined below). Simply follow the guidelines explained in the following section:

Subject to the provisions of these Terms and Conditions, you may return the Product received within thirty calendar days (“Return Period”) from the day you receive the Product, without specifying any reasons. In order to meet the deadline, you must return the Product to us before the deadline expires and as described below in the return guidelines under Section 2.15 of these General Terms and Conditions.

If the return arrives after the deadline has expired or the Product has been used or damaged beyond normal inspection use, or is not returned in its original packaging, adidas shall reserve the right to reject the return and shall not give any compensation under this Voluntary Return Guarantee. Returns of clothing items can only be accepted if the original label has not been removed (all the aforementioned do not affect your legal statutory rights as described above, in particular your warranty rights and your right of withdrawal.)

When returning the Product, please follow the instructions on your packing slip (see the return guidelines under section 2.15 of these purchase conditions). All return packages must be shipped using the return label from the carrier or using some other form of traceable shipment. The return of Products is at adidas’ risk and at adidas’ expense as long as these are reasonable expenses and as long as such returns are made in accordance with section 2.15. Returns not made in accordance with section 2.15 shall be at your own risk and at your expense. The Products, unused, complete and in their original packaging, as far as reasonably possible, must be returned to:

adidas International Trading B.V.
c/o Hermes Fulfilment GmbH
Schillenbrink 4-6
32584 Löhne

For all valid returns made in accordance with these Purchase Terms & Conditions, adidas shall reimburse the purchase price and the delivery costs (in case of returned orders being complete) received from you within fourteen (14) days after receipt of the Product.

The length of time your return is in transit is beyond our control, despite us processing your return immediately upon receipt. A returns processing period of at least fourteen (14) days - to receive and to process your return - must therefore be allowed. Although adidas will normally refund the money within approximately two (2) days after processing a return, it may take additional time for a bank or credit card company to process a refund and for the refund to reach an account. We shall notify you via email once we have received and processed the returned Product(s). We shall refund the total value of the Product(s). Refunds will be made using the same type of payment as was used making the original purchase.

2.13 Return instructions for Products:

Each of these orders comes with a return form and label. To return a Product, please, follow the instructions below:

Make sure you pack the item in its original packaging including the original and attached labels and hangtags in the case of clothing items.
Use the provided freepost return label for addressing the parcel.
Complete the return form section on your return form, and include it in your parcel.
You can arrange a pickup free of charge.
Arrangements can also be made via phone: 0800 - 028 43 11

Before calling your carrier, please have the following information at hand:

Your Customer number
Your Order number
Your pick-up address
Your telephone number
A preferred date for pick-up

If you have lost your return documents, please contact our customer service at 0800-0284311 (Mon-Fri 9am - 9pm; Sat 10am - 6pm) so we can provide you with new ones.

2.14 Exchange policy

adidas does not exchange Products. If you wish to exchange a Product, you will need to return your purchase for refund and place a new order. It is only possible to get a refund on returns when the return is in line with our return policy.

2.15 Damaged or Defective Products

For adidas, quality is paramount. We thoroughly test all our Products in real-life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our Products to be damaged or defective. Please, also note that adidas has the legal obligation to make sure that our products are conform to the sales contract.

Returned Products are inspected by the adidas Quality Assurance Department and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. We undertake to fully refund the cost of any defective Products.

If the problem was caused by reasons other than materials quality or assembly process, the original Product is returned to you. We do not refund Products:
  • Obtained from a source other than the Website
  • Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
  • Damaged by misuse or activities other than the intended purpose (use of running shoes for court sports or hiking footwear as work boots, etc.)

Please note the life expectancy of any adidas Product depends on the individual using the Product, the conditions of use, and the characteristic wear patterns of the user. Products damaged by normal wear and tear or that have exceeded the reasonable life of the Product are not replaced.

Our Customer Service team is available to assist you. Please don't hesitate to contact us with your questions and comments. Call us at 0800-0284311 (Mon-Fri 9am - 9pm; Sat 10am - 6pm)**
or Email.

3. Use of the Website

Please read these Terms and Conditions for Website use (“Use of the Website Terms and Conditions”) carefully before using this Website and any adidas content on social media websites (including without limit Facebook and Twitter) (together: the Website). These Use of the Website Terms and Conditions apply to all visits and use of the Website, as well as to the Content (as defined below), information, recommendations, products and/or services provided to you on or through the Website. By accessing and using the Website, you grant your consent to these Use of the Website Terms and Conditions in their entirety in addition to any other law or regulation that applies to the Website and the Internet. If you do not agree to these Use of the Website Terms and Conditions please leave the Website.

3.1 Content on the Website

All of the content featured or displayed on the Website, including, but not limited to, logos, icons, trademarks, text, graphics, photographs, images, moving images, sound, illustrations and software (Content), is owned by adidas AG, its affiliated companies, its licensors and/or its content providers. All elements of the Website including, but not limited to, the general design and the Content, can be protected by copyright, moral rights, database rights, trade mark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with adidas, no portion or element of the Website or its Content may be copied or retransmitted via any means. The Website, its Content and all related rights shall remain the exclusive property of adidas AG, its affiliated companies or its licensors unless otherwise expressly agreed. All such rights are reserved.

3.2 Copyright and Trademarks

The copyright in all Content is and remains owned by adidas AG, its affiliated companies or its licensors as appropriate. Except as may be otherwise indicated in specific documents within the Website, you are authorized to view, play, print and download Content found on the Website for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content. You may not reuse any Content without first obtaining the consent of adidas. For purposes of these terms, the use of any such Content on any other Website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from Content found on the Website.
In the event you download software (including but not limited to screensavers, smart phone applications, icons, videos and wallpapers) from the Website, the software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively, the Software) are licensed to you by adidas. adidas does not transfer title to the Software to you. You own the medium on which the Software is recorded, but adidas retains full and complete title to the Software, and all intellectual property rights therein. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the Software to a human-readable form.
All trade marks, service marks, logos and trade names which appear on products of adidas Group, product packaging and/or on the Website, whether registered or not (including but not limited to: the word mark "adidas", "the 3-Bars logo", "the Trefoil logo", "the Globe", "the 3-Stripes mark") (the Trade Marks) remain the exclusive property of adidas AG, its affiliated companies or its licensors (as appropriate) and are protected by applicable trade mark laws and treaties. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website, without adidas' prior written consent. The use of any of the Trade Marks on any other Website or network computer environment, for example the storage or reproduction of (a part of) the Website in any external internet Website or the creation of links, hypertext, links or deep links between the Website and any other internet websites, is prohibited without the express written consent of adidas.

3.3 Disclaimer of warranties

The Website and the Content are free of charge and provided 'as is' and without any warranties of any kind. The information on the Website is for general information purposes only and does not constitute advice.
adidas does not represent or warrant that the information and/or facilities contained in the Website are accurate, complete or current, or that the Website or the server that makes the Website available are free of viruses or any other harmful components. Further, adidas will not provide for specific IT infrastructure or connectivity. Thus adidas cannot represent or warrant the Website will be uninterrupted or error free. adidas does not make any warranties or representations regarding the use of the Content on the Website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise, in each case to the fullest extent permitted by applicable law.

3.4 Limitation of liability

Your use of the Website is at your own risk. Neither adidas, nor any of its employees, officers, directors nor any of its agents or any other party involved in creating, producing or delivering the Website will be liable for any direct, indirect, special, consequential or other damages that result from the use of, or the inability to use, the Content on the Website, including damages caused by viruses or any incorrectness or incompleteness of the information on the Website, or the performance of the products or otherwise arising out of or in connection with these Use of Website Terms and Conditions, even if adidas has been advised of the possibility of any such damages.

3.5 Links to third parties

For your convenience and to improve the usage of the Website, links to Websites that are owned and controlled by third parties may be provided from time to time. These links take you outside adidas’ service and off the Website and are beyond adidas’ control. This includes links to partners that may use the Trade Marks as part of a co-branding agreement. The Websites you can link to have their own separate terms and conditions as well as a privacy policy. adidas is not responsible and cannot be held liable for the content and activities of these Websites. You therefore visit/access these Websites entirely at your own risk.
Please note that these other Websites may send their own cookies to users, collect data or solicit personal information, and you are therefore advised to check the terms of use and/or privacy policies on those Websites prior to using them.

3.6 Misuse of the Website

You are prohibited from using the Website to post or transmit any User Generated Content (as defined below) which infringes or may infringe third party intellectual property rights or which is threatening, false, misleading, inflammatory, defamatory, invasive of privacy, obscene, pornographic, abusive, discriminating, illegal or which could constitute or encourage conduct that would be considered a criminal offence, violate the rights of any party or which may otherwise give rise to civil liability or violate any law. adidas may deny you access to the Website at any time in its sole discretion, and which shall include situations where adidas believes that your use of the Website is in breach of any of these Use of Website Terms and Conditions and/or applicable laws.
You are also prohibited from using the Website to advertise or perform any commercial solicitation.

3.7 User Generated Content

All opinions, remarks, comments, artwork, graphics, photographs, links, questions, suggestions, information, videos and other materials that you or other users of the Website post to the Website or transmit using the Website (User Generated Content) will be deemed non-confidential and non-proprietary. Accordingly, adidas shall have the non-exclusive, royalty-free, right to use, copy, distribute and disclose to third parties any User Generated Content for any purpose, in any medium and throughout the world (license grant). You acknowledge and agree that adidas only acts as a passive conduit for the distribution of the User Generated Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Generated Content. adidas shall not be continuously monitoring User Generated Content published by you or moderating between users, nor shall adidas be under an obligation to do so. Without limit to the generality of the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Generated Content do not necessarily represent those of adidas. Any use by you of the User Generated Content is entirely at your own risk. You represent and warrant that any User Generated Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third party intellectual property rights, rights of privacy or personality rights and does not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the capacity to grant the license as stipulated in this paragraph. You agree to indemnify and keep adidas and its affiliated companies indemnified against all costs, expenses, damages, losses and liabilities incurred or suffered by adidas or its affiliated companies related to any User Generated Content posted or transmitted by you or your other use of the Website.
adidas reserves the right at its sole discretion to block or remove (in whole or part) any User Generated Content posted or transmitted by you and which adidas believes is not in accordance with these Use of Website Terms and Conditions (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to adidas.
You agree to promptly notify adidas in writing (see How to Contact Us below for contact details) of any User Generated Content (or other Content) which breaches these Use of Website Terms and Conditions. You agree to provide to adidas sufficient information to enable adidas to investigate whether such User Generated Content (or other Content) breaches these Use of Website Terms and Conditions. adidas agrees to make good faith efforts to investigate such complaint and shall take such action as adidas in its sole discretion decides. However, adidas does not warrant or represent that it will block or remove (in whole or part) such User Generated Content or other Content.

3.8 Unsolicited ideas

adidas maintains the policy of not reviewing or accepting any unsolicited submissions of ideas, inventions, designs and/or other materials related to adidas business (including without limit footwear, apparel, sporting goods and services) whether consisting of texts, images, sounds, software, information or otherwise (the Materials) from persons external to adidas. You should therefore not post any Materials on the Website or send these to adidas by e-mail or otherwise.

4. Miscellaneous

4.1 How can you contact us?

If you have any questions or comments about the Website or the adidas Terms and Conditions or in the unlikely event that you wish to make a complaint please don't hesitate to contact our Customer Service by clicking here
Alternative, If you prefer to call us, please do so, at 0800-0284311 (Mon-Fri 9am - 9pm; Sat 10am - 6pm)**.
Finally, you may also address to us in written concerning the conclusion of the sales contract or its performance to the following address:

adidas Customer Service
Postbus 57
6200 AB Maastricht
The Netherlands

4.2 Priorities

In case of contradiction between adidas Terms and Conditions and any content contained in other parts of the Website or links, adidas Terms and Conditions contained in this document prevail.

4.3 Amendments to the adidas Terms and Conditions

We reserve the right to make changes to these Terms and Conditions at any time.
The use of this Website as well as any purchase agreement executed between you and us, will be subject to the version of the adidas terms and conditions in force at the time you place the purchase order through this Website or the day you browse this Website.
Please check the adidas terms and conditions periodically for changes. The version is indicated with the last date of review as mentioned at the end of the page.

4.4 Data Protection

adidas fully respects the privacy of individuals who access and use the Website. For details on the manner in which we use cookies, the type of information we collect, how and for what purpose, we use your information and under what circumstances we disclose information please see our Privacy Statement and Cookie Policy, which are incorporated into and form part of these Terms.

By placing an order you agree and understand that we may collect, use, store and process your personal data in accordance with our Privacy Statement.

4.5 Severance

Each provision of the adidas Terms and Conditions shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and shall not affect the enforceability of any of the other provisions of these Terms and Conditions.

4.6 Sub-contracting and assignment

adidas reserves the right to sub-contract, transfer, assign or novate all or any of our rights and obligations under adidas terms and conditions provided that your rights under adidas terms and conditions are not affected. You may not sub-contract, assign or otherwise transfer any of your rights or obligations under the adidas terms and conditions without our consent in writing.

4.7 Events beyond reasonable control

adidas will be not held responsible for any delay or failure to perform or comply with our obligations under the adidas terms and conditions when the delay or failure arises from any cause, which is beyond adidas reasonable

4.8 Applicable Law and Jurisdiction

The adidas Terms and Conditions shall be governed by the laws of The Netherlands.
Dutch law applies to the sales contract, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
You and adidas hereby submit to the non-exclusive jurisdiction of the Dutch Courts.

4.9 Information about batteries


Information about batteries

Some of the products sold by adidas contain batteries.
Batteries and rechargeable batteries that contain hazardous substances are clearly identified by the symbol of a crossed-out dustbin. The chemical designations of the corresponding hazardous substances may be indicated under the symbol of the crossed-out dustbin. Examples include (Pb) lead, (Cd) cadmium and (Hg) mercury.
Old batteries and rechargeable batteries may not be disposed of with normal household waste. These can be handed over free of charge to a community point of collection or a shop. You may also return purchased batteries and rechargeable batteries (without devices) to us after use. Please ensure that you have paid adequate postage.

**Free call when called from a landline.

Appendix 1 to these Terms and Conditions: Withdrawal form